ABOUT CMP MANAGEMENT
CMP Management is an accredited association management company. We provide management services for chapters of professional societies and associations, ensuring that our clients have the infrastructure they need to foster growth. We serve 20+ organizations in varying degrees, from helping run board meetings to planning events from start to finish.
CUSTOMER SINCE: 2008
WHY IS ANSWER360’S SERVICE IMPORTANT TO YOUR BUSINESS?
It’s important to us to answer the phone as the association that is being called, not as the management company who is managing the association a customer is trying to call. We have 15+ client lines with 15+ employees, some of whom work remotely. There are a lot of moving pieces. The online platform is also very useful so we can track calls, change voicemail settings quickly, and have voicemails sent to our email addresses for easy access offsite. Answer360 makes it possible for us to communicate.
Customer service is what sets Answer360 apart. The Answer360 team is a just a phone call or email away. They provided us with onsite training, as well as continued training as our team has grown. When we have questions, they respond extremely quickly. We are thankful for such a steady, seamless system.